Privacy Policy

1. Introduction

FlayAuto ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flaysosta.com and use our auto selection services in New Zealand.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Demographic information (age, location, preferences)
• Vehicle preferences and requirements
• Financial information for financing assistance (with your consent)
• Communication records and correspondence

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing auto selection and consultation services
• Processing and responding to enquiries
• Sending newsletters and marketing communications (with your consent)
• Improving our services and website functionality
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that assist in providing our services
• Financial Partners: Banks and financing institutions (with your explicit consent)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer consultation records are typically retained for 7 years in accordance with New Zealand business record requirements.

7. Your Rights

Under New Zealand's Privacy Act 2020, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the Privacy Commissioner

8. Cookies Policy

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For detailed information about our cookie usage, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Complaints

If you believe we have breached your privacy, you can make a complaint to us using the contact details above. If you are not satisfied with our response, you may lodge a complaint with the New Zealand Privacy Commissioner: